HEVC Files Won’t Play on Xbox One? Fixed!

John Salley

Dec 08, 2017 05:11 am / Posted by John Salley to Game Consoles

For many game users, we all know the Xbox One game console which does the perfect work on the game videos, especially the Xbox One S and Xbox One X which can support the the 4K game videos. For many old Xbox One users, do you have met the following same trouble with me? I can’t play the HEVC video on Xbox One smoothly.


I have been using my Xbox One S to play this video files with this codec for the last couple of months without a single issue.Since the system has been unable to play HEVC x265 video files. I noticed it in VLC (my default video app) and then tried it in Media Player and the native TV/Movies app, via the file directory app. I usually play files off a USB drive, I have also tried copying them to the internal drive, with the same result.

When I try to play an HEVC file the system shuts down immediately (70% of the time), just makes the chime and is off within 1-2 seconds of executing the launch command. On other occasions (30%), usually through the Media Player app, I just get a solid green screen, with the audio playing in the background. It presents like a hardware utilization issue, with the system shutting down suddenly but I can’t imagine the GPU and CPU are taxed more by decoding x265 than rendering many graphics intensive games.

Why HEVC Files Won’t Play on Xbox One ?

You know this: The Xbox One is the only console to support playback, although support for HEVC was added through a software update, presumably utilizing software decoding. 10-bit HD High Efficiency Video Coding (HEVC) platform support added. 10-bit HD HEVC enables video streaming apps, like NetFlix, to use lower bandwidth to deliver HD quality video streams. 10-bit Ultra color increases the video color precision from 8-bits to 10-bits – with 8-bits you only get 16 million colors, but with 10-bit Ultra color precision you get 1 billion life-like colors that makes your video more vibrant.

Simple Solutions for Solving HEVC on Xbox One Issue

  1. Power Cycle – Instructions here. Press and hold the Xbox Logo on your console for about 8-10 seconds until the console shuts off.

  2. Check the Xbox Live Service Status here!

  3. Consult Xbox.com/support – They have a wide variety of topics, and tons of support available.

  4. Contact Xbox Support – They have chats, phone calls, emails, everything.

  5. Search – Use google, use the sidebar, use the forums. Failure to search before posting may result in your post being removed.

  6. Consult our wiki – It’s highly likely that your issue is there.

  7. To summon the official Xbox Support account to this thread to assist you, please respond to this comment with their username “xbox_support” with “/u/” at the front and no spaces between.

Best Way to Play HEVC on Xbox One

Sine the HEVC is not an officially supported codec. So it’s possible you may see errors like the ones you are. Have you also tried other codecs to see if they have a similar issue such as an .MKV or H.264 based .MP4 file? You can try the Pavtube Video Converter Ultimate which is a perfect video converter, you can convert the video to video at will. You can load the HEVC video and convert the video to MKV or MP4, you also can choose other video formats, there are 300+ video formats are listed in this software.

In addition, you also can choose the game console device preset, like the Xbox One, PS4, you also can choose the media player supported video formats. If you are familiar with the video fromats, you can enter the video settings and adjust the video codec, video frame, video resolution, video bitrate, you can compress the 4K video to HD video or upscale the HD video to 4K video by adjusting the video resolution. Know more, you can read the video converter review.

Steps for converting HEVC to Xbox One supported video formats

Step 1. Load the video files

You can open this software and click the File to add the video file, you also can load the videos by dragging. Best of all, you can do batch video conversion by importing the folder, this software is stable. At the right window, you can enjoy the videos and adjust the video volume.

load source video files

Step 2. Choose output video format

Click the Format button and choose the video formats you need, like the MP4 video, you can get the MP4 video from the Common Video, you also can get the HD MP4 video from the HD Video. You also can choose the device preset too which you want to play the videos on.

Output Xbox One S and Plex supported 4K formats

If necessary, you can click the Settings and adjust the video parameters for better, you can adjust the video codec, video frame, video resolution, video bitarte, you also can adjust the audio codec, audio sample rate, audio channels.

Step 3. Start the video converison

After all the video options and settings are finished, you can go back to the main interface and click the Convert button to start the video conversion. Just few minutes, you can get the perfect video for Xbox One.

Hope this way is helpful for you, if you have other video playback isssue, the direct and easy way is to convert the video formats or adjust the video codec, sometimes they are effective. Good luck to you.